Terms & Conditions


PY means Pacific Yoga Ltd and is the owner and operator of Pacific Yoga and the Cafe Matariki.

The yoga area is the entire area beyond the doorway situated just beyond the shoe storage, including both yoga studios, changing rooms, lobby and all other spaces adjoining them.

A member means anyone who has filled in the PY registration form and paid for a class or classes up to the point where they have used up the time they have paid for and departed from their final class.

The Terms and Conditions are incorporated into the PY registration form.


PY was formed from the start as an ethical, transparent company. This is defined in our core documents by our ethical statement which is a available at Reception. Please do read it. We ask all our staff and our students to follow the principles laid out in that statement and behave in accordance with them whenever they are on our premises.

Acceptance of a person as a Member is at the absolute discretion of PY. In the unlikely event that a Member continues to act in a way which is at odds with the criteria outlined in our ethical statement or conflicts with the character of the studios or the interests of other members, PY reserves the right to suspend that person’s membership. PY will on its part use its best efforts to resolve such a situation.


We do our best to keep to our published timetables, hours of opening, teacher schedules and all other aspects of our studio operation including our website. However all or part of that may from time to time be affected by circumstances including those which are outside our control. We will do our best to alert studio customers to changes as soon as possible but we cannot be held responsible for any particular session, instructor and/or item of equipment not being available for whatever reason. We may sometimes therefore have to make alterations to the sessions, instructors and/or equipment, as well as to those ancillary facilities (e.g. showers), provided to Members. PY may change the nature and frequency of classes. PY will not be liable for any loss occasioned by such alterations, except insofar as such loss is by law incapable of exclusion. Having said that, we will always strive to behave in a fair and ethical way to our customers.

It is the Members’ responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme which they follow, or class which they attend. Members accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any session. Members must provide full details to PY before taking part in classes of any injury, sickness or other problem which might affect them.

PY accepts no liability for loss or damage to property of Members or for injury to Members on the studio premises or outside the studio except insofar as such loss, damage or injury is by law incapable of exclusion. Personal belongings are brought onto the studio premises at the Member’s own risk.


Class size is limited and PY accepts online reservations. It will usually set aside a number of places to be filled on a “first come first served” drop-in basis. PY does not take reservations by phone.

If you have reserved a space, you need to be present, changed and ready for your class at least 5 minutes before the start of class to claim your booked place. After that time all reserved spaces are returned to “first come first served” spaces for that class and you will no longer be guaranteed your space.

Cancellation of a reservation must be made on line at least three hours before the scheduled start of the class. PY cannot take cancellations by email or telephone. If you fail to cancel and do not attend then your payment cannot be returned.

We trust members not to abuse the booking system but if any member regularly books online and fails to show up for class without cancelling, we will eventually have to block them from booking online. We believe you will do your best to avoid that happening.


Because late arrivals disturb the class, we ask you to arrive at least ten minutes before the start of class so as to be in the class, relaxed and ready to start in good time. Please keep late arrivals to a minimum. If, for reasons outside your control, you arrive after the start of a class, please wait just outside the yoga room door until the teacher shows you to a place. Please do not expect access after the breathing exercises.


It is very important that first timers should arrive at least 25 minutes before the start of their first class – giving time to fill in the registration form, discuss details with the teacher and find their way around the studio. New members must discuss any health or injury issues with a PY teacher before starting their first class.

For hot yoga classes, we recommend members wear stretch pants or shorts and a T-shirt or sports top. Please avoid bikini bathing suits. Regular swimming trunks are fine but absolutely NOT underwear. You will need a yoga mat, a full-length towel to lay on it and another towel to dry yourself after your shower. You can hire these from us if you prefer.

You will be much more comfortable if you do not eat for two hours before class. Do drink enough to make sure you are hydrated.


Members are asked to observe studio etiquette as a condition of membership. Please leave your shoes on the shoe shelves provided and turn off your mobile phone before going through the door to enter the yoga area. This is a barefoot zone but please consult staff before entering if you have any form of foot infection and if you do have a foot problem please bring clean flip-flops for this purpose.

When you enter the studio please lay out your mat between the lines on the carpet to help everyone to fit in comfortably. It is best to leave the front row nearest the mirrored wall for more experienced students so that those behind can more easily follow their example.

We intend Pacific Yoga and the Cafe Matariki to be a happy and sociable space but please remember that, for our main classes, the yoga rooms are a place where students value their peace. Please do not talk before, during or after the class while in the room and please leave quietly at the end as others may be still relaxing.

Please indicate to the teacher should you need to leave the room during the class so they can ensure you are safe. We strongly recommend that you stay for the whole class.

To repeat our advice to first-timers, for hot yoga classes, we recommend that members wear stretch pants or shorts and a T-shirt or sports top. Please avoid bikini bathing suits. Regular swimming trunks are fine but absolutely NOT underwear. You will need a yoga mat, a full-length towel to lay on it and another towel to dry yourself after your shower. You can hire these from us if you prefer.

Please do not wear perfumes. The warmth of the studio can spread your scent disconcertingly to other students. Can you also avoid using perfumes and spray cans in the changing rooms for the sake of other students.

For the sake of our carpets please only take water into the studio. We encourage stainless steel, BPA-free plastic or protected glass water bottles. We can provide paper cups. Please do not take plain glass or crockery into the studios.

Please do not wear watches or jewellery in class.

You will find lockers for your valuables in the changing rooms.

No sound or video recordings may be made in the yoga studios, lobby or changing rooms.

Members are required to follow the instructions of the instructor at all times.


In their interests, before taking part in any class, new members must fill in the PY registration form in full and provide accurate answers to the questions concerning their health. They must be prepared to discuss these with the PY teachers. Members must always notify PY of any circumstances in which new or developing health problems might be adversely affected by continued exercise in the studio.

Members are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. PY reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such activities. It should be understood that PY staff may not be medically trained and may not therefore be qualified to assess whether the member or any guest is in good physical condition and/or that the member can engage in any exercise without detriment to the member’s health, safety, comfort or physical condition.

Many PY classes involve intensive exercise in a heated room. It is up to each member to assess their own health suitability for such classes and to seek appropriate further information from a PY yoga staff member if they are in doubt. Members with abnormal blood pressure and/or cardiac irregularities should not attend class unless they have current written permission from their doctor. They are expected to use reasonable judgment and if they are in any doubt, the Member should consult their doctor.

If you are pregnant, talk to our teachers about alternative postures Avoid the hotter sessions during your first trimester.

Members who are not well should have regard for others. They should not use PY’s facilities if they are suffering from any infectious or contagious illness, disease or other ailment or suffering from any ailment where there is a risk, however small, that such ailment may be detrimental to the health safety, comfort or physical condition of the other members. If there is any doubt, members should consult their doctor and must notify PY of any advice given by their doctor.


There is no smoking throughout the building and that includes e-cigarettes and other vaping devices.

No animals are allowed in the building except for guide dogs.

We have done our best to provide pleasing, modern, high-quality facilities. Please treat them with respect.

Children under the age of 16 may only use the studio and attend classes if accompanied by a parent or an adult with the parent’s permission.

PY reserves the right at any time to withdraw all or part of its facilities or classes for any period or periods, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond PY’s control. PY will of course endeavour to minimise any such disruption.

All property left in the studio will be kept at reception to be claimed. It will be disposed of after 4 weeks with the exception of towels which will be disposed of on a weekly basis.

Personal belongings lockers are available to members while they are attending class and are emptied every night. Any items left in the lockers at the end of the day will be placed in lost property. PY cannot be held responsible for any valuable property which is not locked in the lockers provided.


Autopay or annual membership customers – holiday membership suspensions:

We do understand that regular customers may sometimes wish to take extended holidays. To strike a balance between accommodating that and creating a logistical problem for PY, our policy is as follows:

Autopay customers – Once a year if you choose to, you may (on giving one month’s notice) suspend your Autopay membership for one calendar month from your regular payment date.

Annual membership customers – Once a year, at one week’s notice, you may tell us that you are taking the next 30 days off. We will then take account of this by extending your membership for one calendar month at the end of your year at no cost.


We do also understand that circumstances change unexpectedly.

An Autopay customer may cancel their membership after the end of their first three months. We will need a minimum of 30 days notice before your next prepayment date, given by your filling-in and handing in our cancellation form. Cancellation requests forms are processed within 48 hours of the next business day. You will receive a confirmation email upon processing.

An annual customer who needs to cancel for serious, unpredictable reasons such as medical conditions should discuss this with us as soon as possible. Within our constraints we will use our best endeavours to convert their membership retrospectively to the monthly equivalent price and refund them on that basis.

None of the other packages are refundable.


A membership package is not transferrable to any other person.


The customer’s rights are defined by the Consumer Rights Act. An item sold in faulty condition can be returned within 30 days of purchase for a refund. So long as it as not been used, an item (other than yoga clothing) may be exchanged for other goods within 30 days of purchase.

In the case of yoga clothing, items should be tried on (over suitable underwear) before payment and may only be returned as above if found to be in faulty condition.


Thank you for visiting our website. In browsing this website you are agreeing to be bound by our terms and conditions of use as follows.

The content of this website is for your general information and use only. It is subject to change without notice.

We do our best but neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, completeness, performance or suitability of the information and materials found or offered on this website for any particular purpose. You will form your own conclusions and will acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, appearance and graphics. In accordance with the copyright notice (which forms part of these terms and conditions) reproduction is not allowed. You may download and print content from our site only for your private, personal and non-commercial use. We do not guarantee that any material available for downloading is free from infection, viruses, trojans or other contaminating problems.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

This website may from time to time include links to other websites. These links are provided for your convenience to provide further information. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may not create a link to this website from another website or document without the prior written consent of a senior manager of Pacific Yoga Ltd.


Like other websites, during the course of any visit to the PY website, we use “cookies” to monitor your use of the website. A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data and tailor our website to customer needs by discovering which pages you find useful and which you do not. We only use this information for statistical analysis purposes and then the data is removed from the system. A cookie does not give PY access to your computer or any information about you that you have not chosen to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you so wish. This may sometimes prevent you from taking full advantage of the website.

PY may, if a Member agrees, communicate with the Member by email. By providing an email address to PY, the Member accepts the risk that email may not be a secure and confidential means of communication. PY takes all reasonable steps to ensure that your information is secure. In order to prevent unauthorised access or disclosure we have done our best to put in place suitable procedures to safeguard the information we collect online.

However we cannot guarantee the security of any information you disclose online. By using the PY website you accept the inherent security implications of dealing online and will not hold PY responsible for any breach of security unless such breach has been caused by PY’s negligence. If you currently receive marketing information from us which you wish to cancel, please email us.

You may choose to restrict the collection or use of your personal information. Where you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@pacificyoga.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to info@pacificyoga.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

PY may change this policy from time to time by updating this page. You should check this page from time to time to make sure that you are happy with any changes. The policy stated here is effective from July 1st 2016.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.